Help Desk Technician
Hampton, GA
Full Time
IT Department
Experienced
Job Summary:
The Help Desk Technician is responsible for providing Tier1 desktop support to internal customers. Responsible for configuring and troubleshooting hardware, software, and telecommunication systems. This is the perfect entry level opportunity for an energetic, and inquisitive person. College or Trade School students with an eagerness to learn, a can-do attitude and looking to expand his/her IT skills are welcome to apply.
Essential Duties:
Minimum Qualifications:
The Help Desk Technician is responsible for providing Tier1 desktop support to internal customers. Responsible for configuring and troubleshooting hardware, software, and telecommunication systems. This is the perfect entry level opportunity for an energetic, and inquisitive person. College or Trade School students with an eagerness to learn, a can-do attitude and looking to expand his/her IT skills are welcome to apply.
Essential Duties:
- Assist end-users with Help Desk Support – identify, research, and resolve technical problems.
- Provide technical assistance and support to inquiries and issues related to computer systems, software, and hardware.
- Support numerous hardware configurations and platforms including Desktops, Laptops, Copiers, etc., including troubleshooting and maintaining network printers.
- Provide support over the phone, remote desktop, face to face, and walk-ups.
- Respond to email messages for customers seeking help in a timely manner.
- Install, modify, configure, troubleshoot, and repair computer hardware and software as assigned by IT Manager.
- Clean up computers and printers.
- Set up user accounts.
- Document/update processes as needed.
- Properly escalate unresolvable issues to the highest level of support needed.
- Follow up with customers to ensure issue has been resolved.
- Maintain a high level of customer satisfaction.
- Participate in biweekly Microsoft Teams meetings.
Minimum Qualifications:
- Education: High school or equivalent
- Understanding of applicable computer systems, such as Microsoft Office, Outlook, and function specific software
- Ability to explain technology in an easily understood manner
- Self-directed and able to work independently and with a team
- Fast learner, pays attention to detail, and able to use consistent good judgment
- Must possess excellent communication and customer service skills
- The ability to properly lift and move heavy office automation equipment (copiers, printers, desktop PCs, etc.)
- Performs other duties as assigned.
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